Bistro Server - PT
Fulfill the daily operations of the Bistro including guest service, room service, table service, counter service, deliveries and side work. Follow the expectations of AHC and Marriott Corporate including following QA standards. Create a teamwork environment in the bistro and produce quality service to each guest. ESSENTIAL FUNCTIONS Bistro service includes counter service, barista, food running, table service, room service and deliveries Maintain daily set up and/or breakdown of the bistro by following daily checklists Know each menu item and its ingredients. Know what happy hour and CYO pasta are. Be aware of events in the area. Be able to give suggestions to our guests Follow and Maintain QA specs. Use the correct service lingo according to QA standards. Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log Strives to exceed guest satisfaction and looks for ways to provide the best possible service Understands all facets of job responsibilities and displays the skills necessary to complete tasks Complete daily cleaning duties and side work tasks, takes pride in their work Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members Displays a positive courteous and polite attitude, works well with others Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own Utilize time well and is productive throughout the entire shift while meeting department standards Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations Follow the AHC safety standards of our hotel Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present. Daily Responsibilities: Answering the telephone, taking room service and delivery orders. Preparing these orders accurately and delivering following QA guidelines. Actively taking care of each guest according to Marriott standards and department standards Monitoring food waste Maintain Bistro cleanliness and overall deep cleaning Attending Department Meetings Communicating with your management or team members Follow our hotel green policies Following Marriott and Health Department Specs Actively work in the bistro in designated area: counter service, barista, running food, tables service, room service Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager QUALIFICATIONS Must have some restaurant experience EDUCATION and/or EXPERIENCE High school diploma or GED; related experience and/or training LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before guests or associates of organization. MATHEMATICAL SKILLS Ability to perform addition, subtraction, division, and multiplication. Ability to calculate figures and amounts such as discounts, interest, percentages, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS N/A PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate: Is regularly required to stand and walk Is required to use hands and fingers to handle or feel objects Is required to frequently reach with hands and arms Is regularly required to talk or hear; taste or smell Is occasionally required to sit and stoop; kneel, crouch, or crawl Must occasionally lift and/or move up to 40 pounds Specific vision abilities required by this job include close vision, distance vision, and peripheral vision
How to Apply:
Please visit the link: www.ahchospitality.com/careers Here you can create your own personal login/password for AHC+Hospitality so that you can fill out our online application. There is an option to upload your resume through the link, however, you still need to finish the entire online application process. PLEASE make sure you either attach your availability or put in the days and times you are available to work on the application. -OR- Visit the Employment Center at the Amway Grand Plaza Hotel - 187 Monroe NW, Downtown Grand Rapids MI. Entrance off of Pearl Street. Parking available in the Amway Ramp, bring in your ticket for validation. ALL positions include free uniforms with laundry service, a locker, a free meal in the cafeteria during your shift, travel benefits, 401k and much more.
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187 Monroe Ave NWGrand Rapids , MI