Soaring Eagle Casino and Resort
OPEN TO THE PUBLIC POSTING PART TIME, 2nd shift POSITION SUMMARY: Provide information to guests on a wide variety of subjects. To assist guests, fellow associates and visitors with any reasonable request or need that will make their overall experience a memorable one. To ensure the highest level of guest satisfaction. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Arrive early enough to ensure a smooth transition between shifts. Know the resort and its services in the most intimate of details. Conduct Resort tours as scheduled. Full knowledge of the Opera Property Management System, along with all necessary computer programs utilized by the Front Desk staff. Must be able to perform all Front Desk duties, and have full knowledge of Policies and Procedures within the Concierge and Front Desk Training Manuals. Complete the Concierge daily checklist for all shifts. Keep in contact with Front Desk Lead & Manager to know the same day selling strategy of the resort at all times. Ensure a smooth check in and check-out for VIP guests, Diamond guests, Pre-Registered guests, and Bus Patrons. Assist all other guests as requested by management. Works closely with the Players Club and Casino Hosts, and assists with issuing gaming comps as needed. Make contact with resort guests via courtesy calls to offer concierge services and ensure guest satisfaction on a daily basis. Extensive knowledge of the surrounding community. Daily follow through with the VIP and frequent guest programs. Maintain a positive and upbeat attitude at all times and in all circumstances. Maintain a professional appearance at all times, including a clean and pressed uniform with nametag. Assist front desk and bellstand at peaktimes to ensure a smooth check in and check out. Be knowledgeable of all emergency procedures, fire alarm operations and OSHA regulations. Maintain an open and positive line of communication with all departments in the casino and resort. Knowledgeable of the property’s employee handbook. Be sure lobby and desk area is constantly cleaned and maintains a professional appearance. Any other reasonable requests by management. Handle any guest requests efficiently and timely to the guest’s satisfaction. Set up golf tee times at local golf courses for guests. Oversee the Business Center to ensure the equipment is functioning properly and supplies are stocked. Maintain open communication with the IT Department and Front Desk Management regarding any concerns that may arise within the Business Center. Respond to all Hotel-Info emails received from guests in a professional and timely manner. Process all guest amenity orders in a timely manner and communicate the details with each appropriate department personnel. Amenity orders may include decorating guest rooms for special occasions. Assist guest with any laundry/dry cleaning services. Be sure to make yourself easily accessible to guests. Maintain a high level of visibility in the lobby which includes scheduled lobby time to greet guests and answer questions/inquiries. Prepare welcome envelopes for overnight bus groups due to arrive. Provide a warm-welcomed greeting to all bus groups upon arrival, and explain all pertinent resort and casino information to bus patrons before they enter the resort. Maintain constant communication with the Bell Staff involving any changes that may affect the bus group rooming list and/or luggage deliveries. Act as a point of contact for Bus Patrons to handle any questions or concerns during their stay. Make every attempt to follow through on any guest request that may or may not be part of the concierge job duties. CONTACTS/PURPOSE OF CONTACTS: Guest contact to assure their stay meets the four-diamond standard. Contact with front desk lead and manager to communicate day to day operational needs. WORK ENVIRONMENT/SAFETY HAZARDS: Frequent use of hands, wrists, fingers associated with computer operation. Frequent standing and walking throughout Casino and Resort. Must be confidential. MINIMUM QUALIFICATIONS: Must have a high school diploma or equivalent. Must be able to pass a typing test of at least 30 wpm. Must have minimum of one-year experience in front office operations and three years of customer service experience. Must have extensive knowledge of the hotel, casino and the community. Must posses a friendly and outgoing personality, be able to multitask, enjoy dealing with and be willing to provide a high level of service and positive experience to guests, fellow associates and visitors.
How to Apply:
Go to www.sagchip.org , click the EMPLOYMENT tab. Click the RED box to apply as an external applicant. All the positions that are posted can be viewed at this location. You will be required to create a login and apply for the desired posting. If you need assistance, please call 989-775-5605.
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6800 Soaring Eagle Blvd.Mt. Pleasant , MI