Security Officer-Part Time 2nd Shift
SUMMARY • Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner. ESSENTIAL FUNCTIONS • Responsible for the efficient and professional running of the Security department. • Provide gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards. • Recognize and report safety hazards • Effectively handle any security related incidents which arise on shift. • Ensure compliance with hotel and security SOP/LSOP • Observe and report any security breaches • Oversee responsibility of Key control systems. • Conduct daily physical hazard inspections and daily patrols and complete all reports • Assist all associates with questions, problems which might occur. • Create a productive and positive atmosphere throughout the hotel; have a good relationship with all associates and other departments. • Be a problem seeker and solver. • Ensure that work area is always clean, neat and organized. • Attend and participate in meetings on a monthly basis. • Ensure that all safety and security supplies are well maintained. • Complete work or special projects as assigned and make sure to meet due dates. • Participate with the Safety Committee that will educate and communicate throughout hotel. DAILY RESPONSIBILITIES • Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard uniform of the hotel. • Check the information AYS board, daily event sheet, be informed about daily operations. • Check with your immediate supervisor for additional information. • Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotels, etc. • Develop knowledge about frequent guests and their special requests and needs. • Be familiar with cultural differences in order to meet all different customer needs. • Have PMS and Saflok skills, Security systems and Fire Systems. • Be able to work according to budget; keep constant eye on staffing level and control costs. • Be knowledgeable about etiquette and protocols. • Be familiar with all emergency plans and be able to act upon them. • Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that. • Have a good knowledge about the city and the environment. • Report any unusual occurrences immediately to the Asst. Rooms Division Manager. • Knowledge of Marriott and AHC’s Loss Prevention Standard Operating Procedures • At all times strive to represent the AHC in the most professional, courteous manner. • Pushing, pulling, bending, stooping, upward reaching and lifting 50+ pounds are required for this position. • Prolonged periods of standing and walking. QUALIFICATIONS • Must be able to walk and stand for upwards of 8 hours. • Must be able to ride a bicycle for bicycle patrol during warmer months. • To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. CERTIFICATES, LICENSES, REGISTRATIONS Vehicle operator’s license: Michigan Drivers License, 3 points or less AED/CPR/1st Aid Training preferred Tips certification is preferred EDUCATION and/or EXPERIENCE • High school diploma or equivalent preferred • Fire, Police or Security related experience is preferred. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before guests or associates of organization. MATHEMATICAL SKILLS Ability to perform addition, subtraction, division, and multiplication. Ability to calculate figures and amounts such as discounts or percentages. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate: • Is regularly required to stand and walk, occasionally run • Is required to use hands and fingers to handle or feel objects • Is required to frequently reach with hands and arms • Is regularly required to talk or hear; taste or smell • Is occasionally required to be in situations of heights, including roof top helicopter landing upon the JW Marriott • Is occasionally required to sit and stoop; kneel, crouch, or crawl • Must occasionally lift and/or move up to 50 pounds • Specific vision abilities required by this job include close vision, distance vision, and peripheral vision WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
ALL positions include free uniforms with laundry service, a locker, a free meal in the cafeteria during your shift, travel benefits, 401k and much more.
How to Apply:
Please visit the link: www.ahchospitality.com/careers Here you can create your own personal login/password for AHC+Hospitality so that you can fill out our online application. There is an option to upload your resume through the link, however, you still need to finish the entire online application process. PLEASE make sure you either attach your availability or put in the days and times you are available to work on the application. -OR- Visit the Employment Center at the Amway Grand Plaza Hotel - 187 Monroe NW, Downtown Grand Rapids MI. Entrance off of Pearl Street. Parking available in the Amway Ramp, bring in your ticket for validation.
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187 Monroe NW49503 Grand Rapids , MI